Interesting Discovery

In January of this year, we decided to start tracking our Net Promoter Score (NPS). We sent out a survey which contained “The Ultimate Question” We decided that sending this out quarterly would allow us to gain useful feedback from our clients.  We recently sent out the survey and found some very interesting information with…

Are you REALLY lovin' it

I know I’m not!! How many times have you been through the drive-thru because it’s convenient and you really don’t want to stand in line? You’re in a hurry to get back home as the kids are starving only to find out your order is not right AGAIN! WOW, now you have a tough decision,…