I have to ask you, when was the last time you committed a random act of kindness? I don’t mean just holding a door for someone, or getting someone a beer on a hot day! I mean really went out of your way to make someone’s day. I ask this because of an article I…
Why do companies strive to achieve exceptional levels of customer service, and satisfaction? A happy customer will promote your business and become what we like to call “Raving Fans”. Here at Total Debt Freedom we have really taken the time to build our customer service model around five major components. Know your client: It is…
This blog is about one of my team members and one of our clients. It’s all about the WOW factor that was delivered during their interactions. To protect the identity of our clients I have renamed them John and Jane. John and Jane enrolled into our program in December 2011. Their file was assigned to…
At Total Debt Freedom our number one goal is to create raving fans, from employees to vendors and most importantly our clients. We learned this concept from Ken Blanchards’ audio book titled “Raving Fans” By giving ourselves that goal, and ensuring it is in our sights at all times (if it isn’t in writing it…
Have you ever gone above and beyond for someone just “because”? Or has anyone done that for you? Have you ever heard the saying; “do one nice thing for someone a day”. It’s simple really – hold the door for someone, help someone carry something that you can tell they are struggling with. One thing…
In January of this year, we decided to start tracking our Net Promoter Score (NPS). We sent out a survey which contained “The Ultimate Question” We decided that sending this out quarterly would allow us to gain useful feedback from our clients. We recently sent out the survey and found some very interesting information with…
