This blog is about one of my team members and one of our clients. It’s all about the WOW factor that was delivered during their interactions. To protect the identity of our clients I have renamed them John and Jane. John and Jane enrolled into our program in December 2011. Their file was assigned to…
At Total Debt Freedom our number one goal is to create raving fans, from employees to vendors and most importantly our clients. We learned this concept from Ken Blanchards’ audio book titled “Raving Fans” By giving ourselves that goal, and ensuring it is in our sights at all times (if it isn’t in writing it…
Many people look at complaints as something bad and unwanted; a complaint is made by someone who is in no way happy with you, your product or the services you have provided. Here at Total Debt Freedom we welcome complaints, to us it is free advice on what or where we went wrong. It gives…
This image above is an actual complaint posted on the internet from a client of Total Debt Freedom. You can click on the complaint to read the details. Our debt settlement program is very successful for many people; unfortunately it is not the best fit for everyone. It requires discipline and commitment to the process…
Last weekend I went out for dinner with my family we didn’t want to do anything to fancy so we decided to go to a local pub. We were greeted at the door and taken to our table. The hostess told us our waitress would be with us shortly. After only about 5 minutes our…
