THE JAR OF AWESOMENESS
This blog is about one of my team members and one of our clients. It’s all about the WOW factor that was delivered during their interactions. To protect the identity of our clients I have renamed them John and Jane.
John and Jane enrolled into our program in December 2011. Their file was assigned to Tim Trobacher. Jane had always been the point of contact and in early February John had called in to speak to Tim, he was very skeptical about the program.
John is in his late 60’s and we found out that he was working two jobs which is very stressful to anyone and to add the stress from debt, was just too overwhelming. He just wants to enjoy the rest of his life without the weight of debt. Now with all this stress Jane was very concerned about John’s health and had expressed this to Tim. During the conversation, Tim explained how our program works and that if he sticks to the plan we can and will get him debt free.
Seeing as they had some money in their settlement savings fund, Tim had contacted one of his creditors to start the negotiations and had gotten an arrangement in place. He was able to get a settlement at 27% of the enrolled balance. WOW!!
When he spoke to Jane to let her know about the arrangement she was sooo happy that she had said “If I was any closer I would come there and kiss you” Tim and his crazy sense of humour jokingly said “You can always get on a plane and fly out here.”
The next day Tim received a fax from this client. The image inserted into this blog is the fax that he had received. All I can say is WOW that is AWESOME! With the help of eGoldFax faxing businesses, sending faxes has become more easier and better.
Since they had gotten their first settlement John has decided to reduce his stress and quit his second job, stick to the program, and leave all the emotion of his debt to us to deal with.
Goes to show you that by taking just a little extra time to listen to clients and build that positive relationship with them, WOW can happen both ways.
I would say they are raving fans, wouldn’t you?
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